Contact Us

This page explains how to get in touch with the Non Gamstop Casinos editorial team, what we can realistically help with, and where to go when your question is really for a casino, a regulator or a support charity. We publish research-based guides to non GamStop casinos for UK readers. We do not operate any casino, hold anyone's money or have access to any casino account.

Details checked: 1 October 2026.

What we can help with

Write to us about the content on vapebud.co.uk. Typical reasons include:

• A fact on a review or guide that looks out of date or wrong, such as a bonus term, payment method or wagering figure.
• A question about how we reach our ratings. Our approach is set out on the About Us page.
• A suggestion for a topic we have not covered, for example a particular payment type or bonus rule.
• A report of a broken link, display fault or accessibility problem.
• A request about how the site handles your data, or about the Terms and Conditions.

When you write, include the page address, the section concerned and, if you can, a screenshot of the casino's own terms. That lets us check the point quickly.

What we cannot do

We are an independent comparison site, so some requests are outside our reach:

• Recover a deposit or winnings. We cannot reverse payments, release a withdrawal or overrule a casino's decision.
• Act as the casino's support team. We cannot see your account, verification status or bonus balance.
• Give legal or financial advice.
• Guarantee any outcome. Nothing on this site promises wins, withdrawals or a particular bonus result.

Casino problem? Start with the casino

If your issue is with an operator, the quickest route is usually the casino itself. Our shortlist currently features Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. For any of them, the steps below tend to work best.

1. Gather the evidence: account email, transaction dates and amounts in pounds or the currency used, and screenshots of the relevant bonus terms.
2. Contact the casino's customer support through its own live chat or email, and ask for a written reply. Check on the casino's site which channels it offers; we cannot confirm hours or response times.
3. If the reply is unsatisfactory, use the casino's formal complaints procedure and note the reference number.
4. If it remains unresolved, look at the licensing body named in the casino's footer. Check that the licence number appears on the regulator's own register, as the complaint routes differ from one regulator to another.

Common disputes concern delayed withdrawals, identity or source-of-funds checks, and bonus rules such as wagering, maximum bets and cashout caps. Reading the casino's terms before you claim anything is the best prevention. Our guide to non GamStop casinos explains these terms in plain English.

A note on regulation and your protections

Casinos that are not on GAMSTOP generally hold overseas licences rather than a UK Gambling Commission licence. That means UK Gambling Commission rules, and its complaint routes, may not apply to them in the way they would to a Great Britain licensed operator. Accepting British customers is not the same as being authorised to serve them. Because of this, your recourse in a dispute may be narrower, and you should weigh that before depositing.

Offers shown on the site are advertised by the casinos and can change. Treat them as claims to confirm on the casino's own terms page, not as guarantees. We may earn a commission if you sign up through some links, but that does not buy a higher position in our rankings.

If gambling is causing you harm

You do not need to contact us first. If gambling is affecting your money, relationships or wellbeing, free and confidential help is available from GamCare, including its National Gambling Helpline on 0808 8020 133. You can also register with GAMSTOP to self-exclude from UK licensed sites, and use deposit and loss limits or gambling blocking software. Our Responsible Gambling page explains these tools. Gambling is for adults aged 18 and over only, and should never be treated as a source of income or a way to solve money problems.

What to expect after you write

• We read every message about the site's content, but we cannot promise a set reply time.
• If you report an error, we check it against the casino's published terms and update the page where it is confirmed.
• We will not ask for your casino password, card details or full payment information. Never send these to anyone.
• If a message concerns a casino account, we will most likely point you to the steps above rather than intervene.

Use the contact option provided by the site's footer or menu to reach the team. We aim to keep our research accurate, and feedback from readers helps us do that.